viewXpert
Every answer is cited to the source line it came from, so you can go to that source and confirm it yourself. The trust layer for calls where being wrong has consequences.
viewXpertOpen the source and read it yourself
A citation is only worth something if you can follow it. Every reference names the document it came from, so there is something specific to go and read.
Trust by citation, not by faith.
A wrong disposition has safety and liability consequences, so every answer is traceable to its source.
Cited to the clause
Every answer links to the exact page and section it came from, across your own records and the cited public knowledge it ran on.
Check it against the source
Open the source next to the answer and confirm it yourself. No taking the model’s word for it on a code call or a cross-reference.
Glass-box, not black box
When the knowledge isn’t there, it tells you. It doesn’t invent a part number or a spec.
Your archive decides how precise a citation can be
How it was ingested
Loaded as per-section documents, the section is in the source, so an answer can name it. Loaded as one file, it can only name the file.
What the source prints
A standard that prints its own page and table numbers gives an answer something concrete to quote. One with no internal numbering does not.
What holds either way: the answer names the sources it is standing on, you can see the passage it drew from, and when it is not in those sources it tells you so. We look at how your archive is organised before it is loaded, because that is far cheaper to get right at ingest than afterwards.
It refused to answer, and said exactly why
Asked for a requirement from a standard the knowledgeBase does not hold, it said so rather than attributing one. A tool that answers this question anyway is a tool you cannot check.
This is the behaviour you are buying. An answer that arrives is worth something only on a system that will tell you when it cannot, because that is what makes the rest of the answers falsifiable. Everything above about citation depth is downstream of it: a citation only means anything if the alternative to citing was saying no.
What it records, and what it does not
Both halves matter. A vendor who will only tell you the first half is telling you half of something.
What the audit trail records
- The question, as it was asked
- Which knowledgeBases were in scope at the time
- The passages retrieved, and the documents they came from
- What was returned, including when it found nothing
- Who asked, and when
What it does not
- It is not a legal record and we do not present it as one
- It does not certify that an answer is correct, only where it came from
- It does not capture your reasoning, which stays yours
- It does not make your document set complete; only you can do that
Straight answers.
What does a citation actually point to?
The source the statement came from, and how precisely it can name a place inside that source depends on two things: how the document was ingested, and whether the source prints its own section and page numbers. Loaded as per-section documents, an answer can name the section. Loaded as one file, it can name the file. Either way you get something specific to open and read.
Can I see the passage the answer used, or just the file name?
The passage. Opening a citation shows the retrieved text next to the answer, so you are checking the actual words the answer was built on rather than being sent to a 400-page PDF and left to find them.
Is the audit trail a legal record?
No, and we do not present it as one. It records the question as asked, which knowledgeBases were in scope, the passages retrieved and the documents they came from, what was returned including when it found nothing, and who asked and when. It does not certify that an answer is correct, only where it came from, and it does not capture your reasoning, which stays yours.
What happens to an old answer when we update the source?
New answers use the updated source; the audit trail keeps what the earlier answer was standing on at the time. That is the point of recording which sources were in scope, months later you can see whether a decision was made against the edition in force then, rather than the copy on today’s shelf.
See cited, verifiable answers on your own records.
Thirty minutes, your own documents, every answer cited to its source.